Endpoints, identity, backups, documentation, and day-to-day support - set up properly from the start and maintained by a team that knows your environment.
Every engagement covers the foundations. Nothing is sold back to you as an add-on that should be standard.
Laptops, desktops, and mobile devices set up to a documented standard - naming conventions, software baseline, update schedules, and asset tracking.
User provisioning, licensing management, Azure AD / Entra ID configuration, group policies, and access control aligned to your org structure.
Automated, tested, off-site backups built on Veeam and Datto. Recovery procedures documented and verified - we test restores, not just assume they work.
Network diagrams, software inventories, credential vaults, runbooks, and onboarding/offboarding checklists - all maintained and accessible.
OS and software patch cycles managed on schedule. Exceptions tracked. Vulnerabilities prioritized before they become incidents.
Staff can reach a real senior technician, not a helpdesk queue. Issues resolved, not deflected.
A defined process, not an open-ended "we'll figure it out as we go."
We talk through your environment, team size, pain points, and current vendor situation. No forms to fill out first.
We document what you have, what's working, what isn't, and what the risk posture looks like.
Gaps are fixed. Backup and disaster recovery built on Veeam or Datto, verified. Identity consolidated. Documentation built. This phase has a defined scope and end date.
At the coverage level you chose. You have a direct contact, a shared system, and a team that knows your environment.
Managed IT from TechHouseCA suits companies that want their technology handled properly - not patched together by whoever's available.
Your staff have a direct line to senior technical staff - not a ticket queue that routes to whoever is free. When something breaks, someone who knows your environment responds.
TechHouseCA tracks issues, maintains a shared documentation system, and reviews your environment on a scheduled basis. You are never left wondering what state your systems are in.
We serve teams in Kelowna, BC, Calgary, AB, and remote teams across Canada.